Help & Support

We usually reply within 1–2 days.

Installing Yello

Windows

Get Yello from the Microsoft Store for the easiest install and automatic updates. If you use the .exe installer and see "Windows protected your PC", click More info → Run anyway.

Android

Download the app from our download page, open Yello-Messenger.apk, allow your browser to install unknown apps if asked, then tap Install. If Play Protect asks, choose More details → Install anyway.

iPhone and iPad

Open app.yellomessenger.com in Safari, tap Share → Add to Home Screen → Add, then open Yello from your Home Screen.

Signing in

• Guest: pick a nickname and you're in. Guest accounts are temporary.
• Yello ID: sign up with your email and a password to keep your name, buddies and history on every device.
• Forgot your password? Email us from your Yello ID address and we'll send you a reset link.
• Some names are reserved (like "admin" or "support") so nobody can pretend to be staff.

Voice and video calls

• Allow microphone and camera access when your browser or phone asks.
• If the other person can't hear you, check that the right microphone is selected in your device settings.
• Some work or school networks block calls. Try another network or mobile data.

Reporting abuse

Click a person's name and choose Report or Block, or report a single message from its menu. Our moderators review reports and can remove content, mute, kick or ban accounts. If someone is in danger, contact your local emergency services first.

Deleting your account

Email [email protected] from the email address on your Yello ID with the subject "Delete my account". We'll delete your account, profile, messages, photos and voice notes within 30 days and confirm by email. Guest accounts are removed automatically.

Grievance Officer

In line with India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can raise complaints about content or the service with our Grievance Officer. We acknowledge complaints within 24 hours and resolve them within 15 days.

Legal

Read our Privacy Policy and Terms of Service.